Refund policy
We want you to love every cup and capsule. Every Paradise By Nature order ships from our U.S. fulfillment partner.
30-Day First-Order Guarantee
Trying one of our products for the first time? If you're not happy with it for any reason within 30 days of delivery, email help@paradisebynature.com with your order number and we'll refund the product price. You don't need to send it back.
- Covers the first unit of each product per customer or household.
- For subscriptions, it covers your first shipment only.
- Shipping charges are not refundable.
Damaged, defective or wrong items
Contact us within 7 days of delivery with your order number and a photo of the product and packaging. We'll send a replacement or refund at no cost to you.
Lost or undelivered packages
If tracking shows delivered but you didn't receive your package, contact us within 14 days of the marked delivery date and we'll work with the carrier to resolve it.
Subscriptions
You can skip, pause or cancel anytime before your next renewal date (see our Subscription Policy). Renewal orders already processed are covered by the damaged and lost sections above.
Order cancellations
Orders go to production quickly. Email us right away and we'll cancel any order that hasn't been sent to production yet.
How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.
Contact
Email: help@paradisebynature.com · Phone: +1 (702) 336-6912
Paradise by Nature, LLC · 304 S. Jones Blvd #7395, Las Vegas, NV 89107, United States
